welcome Leaders!
Taking a step into leadership is an exciting time in your faith journey. Saying “yes” to God in this area, grows your faith and your influence for Jesus in the lives of others. As you become the leader God is calling you to be, together, we can grow teams that selflessly serve in a way that invites everyone into finding and following Jesus.
This page is designed to equip you with tools, to engage, serve, and break down barriers within your teams, as well as with our guests. These systems are designed to ensure Guest Services runs well at all campuses of The Ridge Community Church.
Guest Services are teams of people who reflect the hope of Jesus creating atmospheres people are drawn to.
We engage proactively. We connect authentically.
ORIENTATION
Someone taking a step to serve on a team is an exciting time for them. We honor that excitement by having a clear and consistent pathway for them to get connected. Knowing what’s covered in an orientation can help ensure a smooth hand-off of that team member onto your team.
ORIENTATION PROCESS
- Someone submits an online application to serve.
- A Guest Services director or coach schedules their orientation.
- At the end of orientation, new team members commit to serving by signing our Guest Services Pledge and filling out the Guest Services Team Commitment card to confirm a team and shift to serve.
- A team lead is emailed with the new team members contact information to begin the ‘on-boarding’ process.
ON-BOARDING A NEW TEAM MEMBER
Once a team lead has received a new team member's contact information, wait no more than three days to make contact. Here's a great example of a first-contact email.
As you serve with your new team member for the first time, we want to make sure you both have the best possible experience. This system was designed to create connection and build community among team members. You can find the system here.
SCHEDULING AND CCB
One of the responsibilities of a Team Lead is scheduling through our church database, Church Community Builder (CCB). We would like to make this process clear and easy to follow. You can follow these steps below:
MY RIDGE "HOW TO"
Getting Started with MyRidge
How to Add People to Your Group
How to Block Off Dates
How to Change Your Group Roster
How to Email People in Your Group
How to Schedule Your Team
How to View Your Group's Contact Info
OUR PIPELINE
Our desire at The Ridge is to discover and grow leadership of the people serving on our teams. One of the ways we do that is through our leadership pipeline. Here you'll see the different levels of leadership we use, as well as the expectations of each role.
It’s exciting to notice team members who are showing consistent leadership within the team. When you see that from someone, it might be time for an ICNU conversation.
TEAM LEAD APPRENTICESHIP MODULES
- Module 1 - Proactive Guest Engagement
- Module 2 - "Visioneering": Connect Team Members Role To Weekend Goal
- Module 3 - Encouragement: Affirm Team Members' Accomplishments
- Module 4 - Communication: Facilitate a Flow of Information Pertinent to the Guest Experience
- Module 5 - Identify and Invite Potential Leaders to Explore Leadership
COACH APPRENTICESHIP MODULES
- Module 1 -Lead an Encouraging and Challenging 1:1 with Leader(s)
- Module 2 - Lead an Engaging Huddle that Sharpens the Leadership Competencies of the Leaders
- Module 3 - Provide Feedback and Evaluation that Increases Ministry Effectiveness
- Module 4 - Promoting Ownership and Decision-Making Among Leaders that Protects our Mission, Vision, and Values
- Module 5 - Identify and Invite Potential Leaders to Explore Leadership
ADDITIONAL RESOURCES
Here are additional resources that we have found that can help you along in your faith journey. Whether you are looking for a good book to read or you're interested in stretching your faith, these are some things to consider:
BOOKS
Deep and Wide
By Andy Stanley
This book is a big favorite around The Ridge because it helped lay the foundation for how we carry out our mission as a church. Deep and Wide, by Andy Stanley, will help you take a deeper dive into why we do church the way we do.
I Once Was Lost
By Don Everts and Doug Schaupp
Do you struggle with sharing your faith story? This book will help you figure out how to make things a little easier.
A Praying Life
By Paul E. Miller
Have you ever been intimidated by the idea of prayer? Have you ever asked yourself, “what is it exactly”, “what should that look like for me”, or “am I doing it right”? A Praying Life, by Paul E.Miller, will help calm any fears and encourage you to develop a healthy and practical prayer life.
The Fred Factor
By Mark Sanborn
Can you really turn the ordinary into the extraordinary? Can you really make a difference every day? In the bookThe Fred Factor by Mark Sanborn, you'll find that anyone can have significant influence if they choose it.
PODCASTS
Podcasts are a great way to learn about church culture, leading others and growing your faith. Check these out:
- Carey Nieuwhof Leadership Podcast
- Andy Stanley Leadership Podcast
- Craig Groeschel Leadership Podcast
SPIRITUAL GIFTS ASSESSMENTS
Do you have an idea of what your Spiritual Gifts are and how they play a part in your life? Check out these free assessments: